NLProcessor.us

Resume

March 2025 - current

Delivered tasks ahead of deadlines with a 99% accuracy rate, leveraging Excel, Power Query, Power Automate, and SharePoint.
Spearheaded in collaborative engagement between Departments' Chairs and faculties, students, and administrative units to streamline operations, resolve student issues, and ensure smooth coordination across Biological, Engineering & Physical Sciences programs.
Designed and implemented process improvements for class scheduling, recruitment outreach, and internal documentation, contributing to increased operational efficiency.
Produced detailed reports and maintained program data for accreditation, faculty reviews, and budget planning; collaborated across departments to ensure compliance with institutional standards. Proficient in utilizing Oracle ERP based system such as Banner, Navigate, SmartEvals to ensuring accurate and timely support for over 40 faculty and instructors.

Jan 2015 – Dec 2023

Processed client data with 99% accuracy using Apex and Guidewire, resolving 95% of time-sensitive requests promptly.
Increased policy conversions by 15% by delivering customized insurance solutions and streamlined claims processes by 95% of incidents.
Improved workflow efficiency by 30% through enhanced task tracking and compliance protocols.

July 2019 – Current

Delivered over 10,000 hours of interpretation services for Supreme and State courts, law enforcement, and hospitals while maintaining HIPAA compliance.
Facilitated accurate communication during high-pressure situations with cultural sensitivity.
Supported numerous govermental agencies' cases such as Social Security Servers, Human Services Offices, ensuring transparency and understanding in sensitive legal scenarios.

July 2018 – March 2019

Established and managed a liquor store from scratch, overseeing inventory for over 300 SKUs and creating promotions to boost sale to $40k per month.
Monitored cash flow, managed payroll, and tracked employee hours to ensure financial accuracy.