Teah - Your Generalist Friend

March 2025 - current

Manage, reconcile, and validate academic operations data across Natural Sciences, Computing Technology, Mathematics, SocialSciences, and Business, supporting hundreds of course sections across Banner ERP, departmental source files, Excel, andSharePoint.
Translate department-chair requirements into course builds and system updates; perform QA of section caps, campus, credits,parts-of-term, attributes, and Banner detail/text records against source documentation and prior-term configurations.
Develop recurring reports, staffing tools, degree-cost analyses, and data-quality workflows using Excel, Power Query, Banne reporting, and automation tools; establish calculation and validation methods for evolving reporting requirements. Gather requirements from chairs, faculty, administrators, Institutional Research, Fiscal, and academic leadership; investigatediscrepancies and translate operational needs into reporting and workflow solutions.
Partner with Institutional Research on survey analytics and reporting, including an Excel Navigator organizing ~277 surveymeasures, student-experience data stories, an Evidence → Insights → Narratives → Decisions framework, SharePoint reportingprototypes, and a VBA search interface.

Jan 2026 - Current

Reviewed LLM-generated responses for factual correctness against knowledge corpus documentation, applied weighted rubric frameworks to determine pass/fail outcomes.
Identified hallucinated claims, unsupported extrapolations, and scope violations. Distinguished between answerable and unanswerable queries to prevent fabrication
Evaluated rubric robustness and improved criteria for measurable scoring. Contributed to iterative model improvement cycles.
Applied weighted rubric frameworks to determine pass/fail outcomes

March 2024 - March 2025

Delivered professional interpretation services for Supreme and State courts, law enforcement, and hospitals while maintaining HIPAA compliance.
Facilitated accurate communication during high-pressure situations with cultural sensitivity.
Supported numerous govermental agencies' cases from city to federal levels, ensuring transparency and understanding in sensitive legal scenarios.

August 2015 - December 2023

Managed and reconciled policy, customer, claims, billing, eligibility, underwriting, and transaction data across 5+ enterprise systemssupporting an approximately $2.5M portfolio; investigated discrepancies and maintained audit-ready records.
Applied underwriting, risk, eligibility, and compliance rules to operational decisions and customer records; used portfolio informationto support reporting, retention, and business decisions.
Implemented workflow and documentation improvements that reduced claims resolution time approximately 30%; supportedinitiatives associated with approximately 15% higher policy conversion and 10–15% improvement in client satisfaction/retentionmeasures across MAinframe, Salesforce, Apex NextJ Crm, Cornerstone, Guidewire.

Ongoing

Volunteered at ACC for multiple events around the campus - since March 2025.
Volunteered at VITA for IRS as a certified tax preparer - since Jan 2025.
Volunteered at Alzheimer Association, Denver Chapter as an ambassador and community educator - since Sept 2023.
Volunteered at All Saint Catholic Church as language instructor, Sisters of the Poor as an event coordinator - March 2023.
Volunteered at Jefferson Mental Health, Porchlight center as a victim advocate - 2019.

Teah Trang Khong