Teah - Your Generalist Friend

March 2025 - current

Delivered tasks ahead of deadlines with a 99% accuracy rate, leveraging Excel, Power Query, Power Automate, and SharePoint.
Spearheaded in collaborative engagement between Departments' Chairs and faculties, students, and administrative units to streamline operations.
Designed and implemented process improvements for class scheduling, recruitment outreach, and internal documentation.
Produced detailed reports and maintained program data for accreditation, faculty reviews, and budget planning.

March 2019 - March 2025

Delivered over 10,000 hours of interpretation services for Supreme and State courts, law enforcement, and hospitals while maintaining HIPAA compliance.
Facilitated accurate communication during high-pressure situations with cultural sensitivity.
Supported numerous govermental agencies' cases from city to federal levels, ensuring transparency and understanding in sensitive legal scenarios.

July 2018 – March 2019

Established and managed a liquor store from scratch, overseeing inventory for over 300 SKUs and creating promotions to boost sale to $40k per month.
Monitored cash flow, managed payroll, and tracked employee hours to ensure financial accuracy.

August 2015 - December 2023

Processed client data with 99% accuracy using IBM Mainframe - Salesforce - Apex - Guidewire, resolving 95% of time-sensitive requests promptly.
Increased policy conversions by 15% by delivering customized insurance solutions and streamlined claims processes by 95% of time.
Improved workflow efficiency by 30% through enhanced task tracking and compliance protocols.

Ongoing

Volunteered at ACC for multiple events around the campus - since March 2025.
Volunteered at VITA for IRS as a certified tax preparer - since Jan 2025.
Volunteered at Alzheimer Association, Denver Chapter as an ambassador and community educator - since Sept 2023.
Volunteered at All Saint Catholic Church as language instructor, Sisters of the Poor as an event coordinator - March 2023.
Volunteered at Jefferson Mental Health, Porchlight center as a victim advocate - 2019.

The Generalist Diary